Tutorials and User Guides

Avaya Soft Console video tutorials

Sep 242014

 

Using the Avaya Softconsole is powerful and easy to use.

Here are some videos that we have made available as tutorials:

 

1. Introduction to Softconsole                          2. Logging in to the Softconsole

3. Answer a Call                                                    4. Answer multiple calls

5. Create busy lamp                                             6. Monitor group queues

7. Holding calls                                                     8. Search users and groups

9. Make an announced transfer                      10. User function keys

11. Change user's status                                  12. Intrude on a call

13. Use a conference room                              14. Configuring park slots

15. Using park slots                                           16. Using softconsole profiles

 

Download the Avaya Softconsole user guide.

 

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